Shippers utilizing the services of cross-border carriers, third-party logistics providers, or  other intermediaries to transport freight across international borders should always demand a high level of service. But service is a two-way street.
 
Here are some ways you can help your carriers provide timely pickup and delivery, while ensuring a seamless flow of goods up and down the supply chain.

1. Make sure that what you require from your carriers is both realistic and legal. Forcing carriers to meet unrealistic delivery times, or do something illegal, eventually will backfire. The responsibility ultimately ends up back in the laps of the shippers making these requests.
2. Negotiate terms with carriers up front, and stick to them. Carriers, just like all other businesses, need positive cash flow. To keep funds liquid, they often grant credit. But carriers do not have to automatically grant credit to their customers; it is a privilege that has to be earned. If you want carriers to give you the privilege of credit, prove that you deserve it.
3. Be flexible about requiring an original bill of lading (BOL). With all the legal requirements carriers face today, they cannot always give out a signed BOL. Instead, carriers can provide a clear and legible signed proof of delivery. Remember, a bill of lading is three things: a contract for carriage, a receipt for the cargo, and, most importantly, a transfer of title to the cargo once delivered.